Welcome to Sharp Haus Store (www.sharphausstore.com). These Terms and Conditions govern your use of our website and purchases of our professional-grade kitchen tools. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for professional chefs, serious home cooks, and culinary enthusiasts aged 18+. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on this website (images, text, logos, product designs) is the property of Sharp Haus Store or our suppliers and protected by intellectual property laws. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our professional kitchen tools (including but not limited to: baker lames, Arcos knives, BergHOFF baking frames, and Boos Blocks cutting boards). However, slight variations in colour or finish may occur.

2.2 Professional-Grade Tools

Our products are designed for professional use and require proper handling. Sharp tools (knives, lames, corers) should be used with appropriate caution.

3. Ordering and Payment

3.1 Order Process

Orders placed constitute an offer to purchase. We reserve the right to refuse orders that appear fraudulent or exceed reasonable quantities.

3.2 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or currency fluctuations.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally except to parts of Asia and remote locations. Customers outside the UK are responsible for any customs fees or import taxes.

4.2 Shipping Options

Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: Via EMS for orders over £50 (15-25 business days after dispatch)

4.3 Delivery Times

Orders process in 1-2 business days. Delivery times are estimates not guarantees. During peak periods, delays may occur.

5. Returns and Refunds

5.1 Return Policy

Most unused items in original packaging can be returned within 15 days of delivery. Non-returnable items include:

  • Baker lames (hygiene reasons)
  • Apple corers (food-contact items)
  • Used cutting boards/butcher blocks
  • Opened baking mats

5.2 Return Process

Email [email protected] with your order number and return reason. We will provide return instructions within 2 business days.

5.3 Refund Processing

Refunds are issued within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate delivery and payment information. We are not responsible for delays caused by incorrect addresses.

6.2 Product Use

Professional tools require proper handling. Follow all manufacturer guidelines for use and maintenance of knives, baking equipment, and other tools.

6.3 International Orders

Customers outside the UK are responsible for:

  • Any customs duties, taxes, or fees
  • Complying with local import regulations

7. Limitation of Liability

Sharp Haus Store is not liable for:

  • Consequential damages from product use
  • Minor variations in product appearance
  • Delivery delays beyond our control
  • Improper use of professional tools

8. Privacy and Data Protection

Your personal data is protected under GDPR. See our separate Privacy Policy for details on data collection and use.

9. Changes to Terms

We may update these terms periodically. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in courts located in Worcester, UK.

Contact Information

Sharp Haus Store
97 Lowesmoor
Worcester, GB WR6X 4ZJ
Email: [email protected]