At Sharp Haus Store, we take pride in delivering professional-grade kitchen tools with the precision and care that culinary experts demand. Below you’ll find comprehensive information about our shipping options and straightforward returns process.

Shipping Information

We ship globally (excluding certain remote areas and parts of Asia) using premium carriers to ensure your professional kitchen tools arrive safely.

Order Processing & Delivery Times

  • Order processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Flat rate fee: £12.95
  • Free Shipping: Via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch

All orders include tracking information. For international shipments outside the UK, customers are responsible for any applicable customs fees or import taxes.

Returns & Exchanges

We stand behind our premium kitchen equipment with a 15-day return policy for most professional tools. Please review our guidelines below.

Eligibility Requirements

  • Items must be unused and in original condition with all packaging intact
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Non-Returnable Professional Tools

For hygiene and safety reasons, we cannot accept returns on:

  • Baker lames (bread scoring tools)
  • Apple corers (food-contact items)
  • Cutting boards or butcher blocks showing signs of use
  • Opened packages of baking mats

Step-by-Step Returns Process

  1. Initiate Your Return Request:
    • Email our customer service team at [email protected]
    • Use the provided template below for clarity
  2. Receive Authorization:
    • Our team will review within 2 business days
    • Approved returns will receive warehouse instructions
  3. Package Your Items:
    • Securely repack in original packaging with all materials
  4. Ship Your Return:
    • Send to our warehouse at provided address
    • We recommend using a trackable shipping service

Refund Process

  • Processed within 5 business days of receiving your return
  • Original shipping costs are non-refundable
  • Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • PayPal: 3-5 business days to appear in your account
  • Credit cards: 5-10 business days to appear on statement

Exchange Process

For exchanges of eligible items:

  • Follow the standard return process above
  • Clearly indicate the replacement item in your request
  • Replacement ships after we receive your return
  • Shipping charges apply unless return was due to our error

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Exceptions made for our errors (wrong/defective items)
  • International returns may incur customs fees (customer responsibility)

Damaged or Defective Items

If you receive damaged professional equipment (e.g., BergHOFF baking frame or Arcos knife):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange replacement/refund and cover all shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sharp Haus Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are unused and in original condition with all packaging intact.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For questions about our policy or to initiate a return:

Sharp Haus Store
97 Lowesmoor
Worcester, GB WR6X 4ZJ
Email: [email protected]

We appreciate your trust in Sharp Haus Store for your professional kitchen equipment needs. Our commitment to quality extends from our premium tools to every aspect of your shopping experience.