At Sharp Haus Store, we stand behind our professional-grade kitchen tools with the same commitment to excellence that culinary professionals expect from premium equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns process for most items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused and in original condition with all packaging intact
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene and safety reasons, the following professional tools cannot be returned:

  • Baker lames (used for scoring bread)
  • Apple corers (food-contact items)
  • Any cutting boards or butcher blocks that show signs of use
  • Opened packages of baking mats

Returns Process

  1. Initiate Your Return Request: Email our customer service team at [email protected] with your return request using the template below.
  2. Receive Authorization: Our team will review your request within 2 business days and provide return instructions if approved.
  3. Package Your Items: Securely pack the items in their original packaging with all included materials.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your return authorization. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Original shipping costs are non-refundable
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • For PayPal payments: Refunds typically appear in your account within 3-5 business days
  • For credit card payments: Allow 5-10 business days for the refund to appear on your statement

Exchange Process

For exchanges of eligible items:

  1. Follow the same return process above
  2. Clearly indicate in your return request the item you wish to exchange for
  3. We will ship the replacement item once we receive your return
  4. Shipping charges for the replacement item will apply unless the return was due to our error

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns outside the UK, any customs fees or import taxes are the customer’s responsibility.

Damaged or Defective Items

If you receive a damaged or defective professional kitchen tool (such as a BergHOFF baking frame or Arcos knife):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sharp Haus Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s) and Quantity]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are unused and in original condition with all packaging intact.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our returns policy or to initiate a return:

Sharp Haus Store
97 Lowesmoor
Worcester, GB WR6X 4ZJ
Email: [email protected]

We appreciate your trust in Sharp Haus Store for your professional kitchen equipment needs and strive to make every transaction as sharp as our premium tools.