At Sharp Haus Store (“we”, “us”, or “our”), we approach your privacy with the same professional standards we apply to our premium kitchen tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sharphausstore.com.

1. Information We Collect

We collect information necessary to process your orders for professional culinary equipment and enhance your shopping experience:

  • Personal Identification: Name, email address, phone number, shipping/billing address when you make purchases of our baking frames, butcher knives, or other professional tools.
  • Payment Information: Credit card details (processed securely via tokenization), PayPal email (for PayPal transactions). Note we do not store full payment details on our servers.
  • Transaction Data: Purchase history of items like Boos Blocks cutting boards or BergHOFF baking tools, order values, and product preferences.
  • Technical Data: IP address, browser type, device information, and cookies data to optimize our site for culinary professionals worldwide.
  • Communication Data: Correspondence when you contact us about products like baker’s lames or butcher knife cases.

2. How We Use Your Information

Your data helps us deliver professional-grade service matching the quality of our kitchen tools:

  • Process and fulfill orders for baking mats, knife cases, and other culinary equipment
  • Provide customer support for professional chefs and restaurateurs
  • Improve our product offerings (e.g., baking & pastry tools selection)
  • Prevent fraud and enhance payment security (PCI-DSS compliant)
  • Send transactional emails about orders (no promotional spam)
  • Comply with legal obligations regarding international sales

3. Data Sharing & Disclosure

We treat your data with the same discretion expected when purchasing professional kitchen equipment:

  • Service Providers: Trusted partners for payment processing (PayPal, credit card processors), shipping carriers for delivering products globally (excluding restricted regions).
  • Legal Compliance: When required by law regarding high-value transactions (e.g., bulk orders of baking frames).
  • Business Transfers: In case of merger/acquisition affecting our professional kitchen tools business.
  • We never sell your data to third-party marketers.

4. Data Storage & Security

We protect your data with the same rigor we apply to our knife sharpening standards:

  • 256-bit SSL encryption for all transactions (bank-level security)
  • PCI-DSS compliant payment processing
  • Tokenization of sensitive payment data
  • 3D Secure authentication (Verified by Visa/MasterCard SecureCode)
  • Data stored on secure servers with limited access
  • Regular security audits of our systems

While we implement these professional-grade measures, no system is 100% secure. We recommend chefs and restaurateurs use strong passwords and monitor account activity.

5. Your Rights

As a culinary professional using our service, you have rights to:

  • Access your personal data we hold
  • Request correction of inaccurate information (e.g., shipping address for your baking tool cases)
  • Request deletion of data not required for legal/compliance purposes
  • Object to processing in limited circumstances
  • Withdraw consent for non-essential processing

To exercise these rights, contact our Data Protection Officer at [email protected].

6. Cookies & Tracking Technologies

We use cookies with the precision of a baker’s lame to enhance your experience:

  • Essential Cookies: Required for processing orders of professional kitchen equipment
  • Performance Cookies: Help optimize site speed for international chefs
  • Analytics Cookies: Understand how culinary professionals navigate our tool collections

You may disable cookies in your browser settings, though this may affect functionality when purchasing items like Arcos knives or baking mats.

7. International Data Transfers

As we serve culinary professionals globally (excluding certain regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy as our business evolves, just as we refine our selection of professional baking tools. Significant changes will be communicated to customers who’ve purchased high-value items like butcher chopping blocks.

9. Contact Us

For privacy concerns regarding your purchase of professional kitchen equipment:

Sharp Haus Store
97 Lowesmoor
Worcester, GB WR6X 4ZJ
Email: [email protected]