Welcome to Sharp Haus Store’s FAQ section, where we address your most common queries about our premium kitchen tools and services. Crafted with the same precision as our professional-grade equipment, these answers will help you make informed decisions about your culinary investments.

About Our Products

What makes Sharp Haus Store tools different from regular kitchen equipment?
Our curated selection focuses exclusively on professional-grade tools used by chefs and serious home cooks. From BergHOFF baking frames to Arcos butcher knives, each item is chosen for its precision craftsmanship, durability, and performance in demanding kitchen environments.
Do you carry complete sets of knives or baking tools?
Yes, we offer comprehensive collections including knife sets, baking tool cases, and coordinated accessories. These are ideal for culinary students building their toolkit or restaurants outfitting their kitchen. Look for our “Baking & Pastry Tools” and “Baking tool cases” categories for complete solutions.
How should I maintain my Boos Blocks cutting board or butcher chopping block?
We recommend regular conditioning with food-grade mineral oil and avoiding prolonged exposure to moisture. Our Accessories for cutting boards section includes specialized maintenance products to preserve your investment.

Ordering & Account Information

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient transactions. All payments are processed through encrypted channels for your protection.
Can I create an account to track my orders?
While we currently don’t offer account creation, you’ll receive detailed tracking information via email once your order ships. This allows you to monitor your professional tools’ journey from our Worcester workshop to your kitchen.
Do you offer volume discounts for restaurant purchases?
For large orders of professional equipment (multiple knife cases, baking frames, or bulk accessories), please contact our tool experts at [email protected] for customized solutions.

Shipping & Delivery

What are my shipping options?
We offer two professional-grade shipping solutions:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx (selected by location)
– Free Shipping: For orders over £50, delivered in 15-25 business days via EMS
Why don’t you ship to some Asian and remote regions?
Our shipping partners cannot guarantee the precision handling required for professional kitchen tools in these areas. We’re constantly evaluating new logistics solutions to expand our service area while maintaining our quality standards.
How are heavy items like butcher blocks shipped?
All heavy-duty equipment receives special packaging and handling. Our shipping partners are specifically instructed on proper transport methods for professional kitchen items, ensuring your butcher blocks or baking frames arrive in perfect condition.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for items that don’t meet professional standards. Tools must be unused and in original packaging. Please contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive and inspect the returned item, refunds are processed within 5 business days. The timing for the refund to appear in your account depends on your payment provider.

Product Care & Maintenance

How should I store my professional knives?
Our butcher knife cases and blade guards are designed specifically for safe knife storage. We recommend always using protective covers and storing knives in dedicated cases rather than loose in drawers.
What’s the best way to maintain baker’s lames?
After each use, wipe blades with a clean, dry cloth. Replace blades regularly (available in our Accessories section) and store in our specialized baking tool cases to prevent damage to delicate edges.
Can your baking mats withstand commercial oven temperatures?
Absolutely. All our baking mats are selected to meet professional kitchen demands, with temperature resistance clearly specified in each product description.

Still have questions about our professional kitchen tools? Our tool experts speak the language of culinary precision fluently. Contact us at [email protected] for personalized assistance.